We work with each client to set up the appropriate delivery arrangements based on job site location, date needed for installation, and other job-specific restrictions. Shipping costs vary and are noted in the job estimate.
We always call a week in advance of your shipping date so that you and your builder know when your job is leaving our facility. For clients who need delivery on a specific date and time, just ask and we will try our best to work with you.
Flooring should spend 5-7 days in the environment acclimating to the climate before installing. You can view our full terms and conditions here on our website.
Yes. This is a custom request, considering it’s not part of our standard product line, but we have the capabilities if needed.
We can install flooring in the Mid-Atlantic area. If you live outside of that region, we suggest using a local installation crew. Again, we’ll be able to let you know our capabilities for your specific job when you have your sit-down meeting with us.
Depending on the type of finish, see our care and maintenance guide.
We have an easy process that has worked well for years. Fill out an inquiry or call our office, and we will gladly walk you through. To get an idea of the sequence of events, check out How to Order.
When you are ready to place an order, please sign your estimate, sample, and drawings, and send them back to us with your deposit. Once received, we will begin manufacturing, fabricating, and finishing your amazing products.
For all order, we require a 50% non-refundable deposit for the fabrication process to begin. The remaining balance will be due before the ship date. Until the full balance is paid, the products will be held in our warehouse. Storage beyond the ship date of your order may be subject to a fee.
All orders under $2500.00 are to be paid in full before production starts.
Accepted payments include checks, wire transfers, ACH transfers, and major credit cards. Credit card transactions collect a 3% processing fee unless otherwise noted. All Sales are made subject to Buyer’s payment of all applicable State, County, City, and Federal use sales and excise taxes.
You can view our full terms and conditions on our website.
This is an abbreviation of our full terms and conditions. Upon receiving your estimate for ordering materials with Wellborn + Wright, you will receive a hard copy of our full terms and conditions. They are also available for you to view here on our website.
We guarantee to deliver to your job site the materials that you ordered to the specifications required. In the event that you are not satisfied with a Wellborn + Wright product, the following rules apply in determining return options.
If, at the time of shipment, a product is materially different from that described on the proposal or applicable specification sheet and we are notified within 5 days, Wellborn + Wright will, at its option:
- Replace the non-conforming product
- Refund the purchase price of the product that does not conform to specification sheets or estimate
Products deemed to be non-conforming with specification sheets or proposal documents must be returned to Wellborn + Wright prior to a refund or replacement of the products. Customer is responsible for incurring freight costs for returning items.
Products cannot be returned more than 10 days after receiving shipment. Products that have been processed or altered in any way cannot be returned.
We love our architects and designers, and we’re happy to work with you through our Trade Only Program, which offers you competitive pricing and services not available to the general public. Inquire with us today.